摘要
Location: Hyderabad, India
Relocation Support: Yes
Step into a role where your empathy, problem-solving mindset, and communication skills truly make a difference. As the first point of contact for employees, managers, and the P&O community, you’ll be instrumental in shaping a positive customer experience. You’ll proactively resolve queries, support transformation initiatives, and drive continuous improvement through data insights and knowledge sharing—all while being part of a collaborative team that values innovation and service excellence.
About the Role
Key Responsibilities
- Deliver rapid, accurate support for all P&O-related queries with empathy and professionalism
- Own end-to-end case management, serving as the first and final contact for customers
- Act as a consulting partner for P&O processes and system-related inquiries
- Enhance work instructions based on quality assurance findings and process updates
- Maintain and contribute to the Knowledge Repository for supported countries
- Monitor feedback and surveys to drive continuous improvement in customer satisfaction
- Support transformation and technology initiatives in collaboration with local P&O teams
Essential Requirements
- Bachelor’s degree in Human Resources, Business Administration, or a related field
- Minimum 5 years’ experience in HR services or payroll operations within service-oriented organizations
- Strong proficiency in spoken and written English; fluency in an additional regional language is a plus
- At least 1 year of hands-on experience with SAP, Workday, SuccessFactors, or similar workforce systems
- Familiarity with ticketing and case management systems for query resolution
- Ability to meet shift requirements aligned with supported country operations
Desirable Requirements
- Proficiency in Microsoft Office; advanced Excel skills are a strong advantage
- Ability to collaborate effectively across time zones and virtual environments
Why Novartis: Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients’ lives. Ready to create a brighter future together? https://www.novartis.com/about/strategy/people-and-culture
Join our Novartis Network: Not the right Novartis role for you? Sign up to our talent community to stay connected and learn about suitable career opportunities as soon as they come up: https://talentnetwork.novartis.com/network
Benefits and Rewards: Read our handbook to learn about all the ways we’ll help you thrive personally and professionally: https://www.novartis.com/careers/benefits-rewards
Accessibility and accommodation
Novartis is committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the recruitment process, or in order to perform the essential functions of a position, please send an e-mail to [email protected] and let us know the nature of your request and your contact information. Please include the job requisition number in your message.
Novartis is committed to building an outstanding, inclusive work environment and diverse teams' representative of the patients and communities we serve.
